Customer Support Representative

CommonCents Solutions

Jan 10, 2019

Website :

www.commoncents.com

Location :

Jackson, MS

Job Type :

Full Time

Company Description :

Common CENTS Solutions, Inc. is a leading provider of Micros POS systems, cashless purchasing applications and patient in room dining applications to the healthcare and senior living markets.

 

Job Description :

  • Are you passionate about solving tough problems and helping others?
  • Are you familiar with providing unscripted support to customers over the phone and email?
  • Do you enjoy a challenge and working within a fast paced environment?
  • Are you a go getter?
 
Then we are looking for you!
 
THE POSITION
We are seeking a dedicated professional for the position of Customer Support Representative, who has experience providing unscripted support to customers over the phone and email.  The successful candidate will be an integral part of the CCS Team in a high growth organization.  This is an exciting opportunity for an individual looking for a fast paced environment.
 
JOB RESPONSIBILITIES
Reporting to the Manager Customer Support, the core responsibilities of the position are as follows:
 
  • Provide timely, efficient and non-scripted application and basic technical support to existing customers via phone web, or email.
  • Must be able to multi-task in a face-paced environment, set priorities within time constraints and complete assigned tasks on time
  • Must be able to learn and retain knowledge quickly. 
  • Problem solving and troubleshooting skills is a must.
  • Courteous and professional phone manner with the ability to deliver an A+ customer experience
  • Train customers on installed products over the phone
  • Call case management may require work outside normal business hours
  • Participation in our afterhours support on call program
  • Other duties as needed.
 
JOB QUALIFICATIONS:
 
  • The ideal candidate must have a proven track record of consistently exceeding established measurements for goals and objectives
  • Must have experience with unscripted call center support
  • Knowledge of Point of Sale Systems
  • Applications such as Micros
  • Preferred candidates will have a strong background in Microsoft windows operating systems.
  • ​BS/BA in related field, Business or Technical
  • Microsoft SQL knowledge and experience
  • Good Microsoft Office skills
  • Experience with CRM software is preferred, as extensive use of Salesforce.com required.
  • Excellent verbal and written communication skills
  • Strong organizational, detail and interpersonal skills
  • Work as a team player

 

Is This You?

 

To apply for this position, submit a resume to Human Resources at: 

jobs@gjonas.com

Please indicate job title in subject heading of email 

“An Equal Opportunity Employer”