Trainer - Level 1

EWS

Jan 21, 2018

Website :

www.ewsgroup.com

Location :

Grand Junction, CO

Job Type :

Full Time

Company Description :

THE COMPANY
Efficient Workflow Solutions (EWS) was established in 2004 with the mandate to be the leading provider of business software for the moving industry.  EWS is committed to maintaining its leadership position in the moving industry by investing more dollars into research and development than all of its competitors combined.
 
EWS is a subsidiary of Jonas Software, is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology/Laboratory Information Systems, Salon & Spa and Consumer Product Licensing industries.  Across these vertical markets, Jonas is the leading technology provider for over 50,000 customers across 15 countries.

EWS and Jonas are a part of the Constellation family of companies.  Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia.  Constellation is publicly traded on the Toronto Stock Exchange under the symbol “CSU” and is currently Canada’s 3rd largest software company.  In 2005, Constellation was the winner of the prestigious “Canada’s 50 Best Managed Companies.”  Constellation group employees have the opportunity to move throughout the group, developing specialized skills and experience.
 

Job Description :

POSITION
The EWS Trainer Level I will be responsible for the successful implementation and consultation of customers in regards to Move Management, Operations, Revenue Entry, Cash Application. You will interact with our clients on-site, on-line and over the phone so you have excellent communication skills, are positive and energetic.

JOB RESPONSIBILITIES:

  • Educate clients and employees on proper software configuration, data entry, move management, dispatch, and billing while maximizing customer’s usage of the software.
  • Conduct on-site, on-line, and phone training for customer’s project managers and employees to ensure that all setups are completed and to make sure the client is completely operational and comfortable with the application.
  • Log all trainings and capture relevant details regarding client interactions/services.
  • Help train and mentor new trainers.
  • Develop end user documentation.
  • Provide Help Desk support.
  • Submit software enhancement requests and report bugs.  
  • Provide telephone and onsite consultation to clients needing assistance.
  • Create detailed documentation for software guidelines or system procedures as requested by clients and upper management. 
  • Report data integrity issues to Product and Development teams while capturing all relevant information including screen-shots, replication steps, points-of-failure and possible financial impact to clients’ business operations.
  • Provide outstanding software training support
  • Document all training sessions and capture relevant details regarding topics discussed, post training action items and relevant issues.
  • Collaborate with Project Managers to understand order status, operational dependencies, client expectations and project milestones that are critical to a successful implementation.
  • Assist Sales staff with product Demo’s to answer technical questions and highlight feature, functionality of software offerings. 
JOB QUALIFICATIONS:
  • Bachelor’s Degree from an accredited university.
  • 2-3 years of experience as a Trainer or with the MoversSuite application
  • Outstanding interpersonal and business communication skills
  • Ability to work individually as well as in a team environment
  • Effective time management and schedule adherence skills a must
  • Strong written and verbal communication skills with effective complaint handling & case resolution experience.
  • Able to apply customer service and analytical skills in a software environment. 
  • Excellent understanding and experience with MS Office Suite and other common desktop software applications.
  • Detailed troubleshooting, problem solving and root-cause analysis skills to promptly resolve client issues.
  • Strong work ethic and attention to detail with excellent documentation and client follow-up abilities.
  • Ability to travel 
 

Is This You?

To apply for this position, submit your resume to Human Resources at:
 
jobs@gjonas.com
 
Please indicate job title in the subject heading of your email
 
“An Equal Opportunity Employer”