Director of Operations

Frontline Solutions

Jul 18, 2017

Website :

Location :

Wayne, PA

Job Type :

Full Time

Company Description :

Frontline Solutions was founded in 1997 and specializes in developing Point of Sale software solutions that integrate all areas of business operations into one complete solution. The business grew out of the need to bring together multiple areas of business operations into one complete package that provides a single source solution for managing ice rinks, multi-sport complexes, minor league baseball teams, ski resorts and other general attraction facilities.

Frontline Solutions is a division of Jonas Software who is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology/Laboratory Information Systems, Salon & Spa and Consumer Product Licensing industries. Within these vertical markets, Jonas boasts 48 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,200 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia, New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

Job Description :

Based in Wayne, PA (suburban Philadelphia) Frontline is seeking a self-motivated, ambitious individual to manage client relationships and communications. Reporting directly to the Business Unit Manager this person will be responsible for providing day to day management in the office and input for ongoing product development.


  • Provide leadership and mentoring to office staff
  • Maintain client relationships and work with clients to work through challenges
  • Nurture new client opportunities
  • Provide software training and technical support as needed for existing clients
  • Answer end user questions on the help desk and assist with product testing and documentation as needed
  • Some travel may be required
  • A post-secondary degree
  • 1-3 years of customer service experience
  • Good computer skills as well as a solid business acumen
  • Experience working in a sports environment is a plus
  • General knowledge of PC networks and operating systems is an asset
  • Strong communication skills with the ability to work in a fast paced environment
  • Ability to travel without restriction.
“An Equal Opportunity Employer”

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